Terms and Conditions

Welcome to Kiyoka. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing this website and/or purchasing our products, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Kiyoka is a UAE-based luxury brand offering handcrafted, vegan candles. Our products are created with premium ingredients and packaged with care to deliver a unique sensory experience.

2. Eligibility

To purchase from Kiyoka, you must be:

At least 18 years of age

Able to enter legally binding contracts under UAE law

3. Product Information

We strive to provide accurate descriptions, images, and prices for all products. Slight variations in scent, color, or packaging may occur due to the handcrafted nature of our items.

4. Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order for any reason.

Prices are listed in AED and may include VAT where applicable.

Secure payment is accepted through [e.g., Visa, Mastercard, etc.].

5. Shipping and Delivery

We offer shipping across the UAE.

Estimated delivery time: [e.g., 2-5 business days]

Shipping charges will be calculated at checkout

We are not responsible for delays caused by courier services or incorrect delivery information

6. Returns and Refunds

In accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection, customers are entitled to:

A full refund or exchange for defective, damaged, or incorrect items within 7 days of receipt

Products must be returned unused, in their original packaging

Please contact us at [support@kiyokadubai.com] before returning any item.

7. Product Care

Kiyoka candles are artisanal and should be used according to the safety instructions included with each product. Kiyoka Handicraft Works is not liable for misuse resulting in damage or injury.

8. Intellectual Property

All content on this website, including logos, product descriptions, designs, and images, are the property of Kiyoka Handicraft Works and are protected by UAE and international copyright laws.

9. Limitation of Liability

Kiyoka Handicraft Works will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

10. Privacy Policy

Your data is handled in accordance with our Privacy Policy. We take privacy seriously and do not share your information with third parties except as required to fulfill orders.

11. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved by the competent courts of Dubai, UAE.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date.

For any inquiries, please contact us at:

📧 support@kiyokadubai.com

📍 Dubai, United Arab Emirates