Return Policies

1. You may return an item if:

• It is damaged, defective, or incorrect

• You notify us within 7 days of delivery

• The item is unused and in original packaging

Due to hygiene and safety, used candles cannot be returned.

2. How to Initiate a Return

Email support@kiyokadubai.com with your order number and photos (if applicable). We will guide you through the return process.

3. Refunds

• Refunds are processed to the original payment method within 7-10 business days

• Shipping fees are non-refundable unless the product is defective